Frequently Asked Questions

Yes, we prioritize guest safety. Our swimming pool is monitored by lifeguards during operating hours, and safety equipment is readily available. At the beach, we advise guests to swim in designated areas and be aware of local conditions.

Yes, complimentary towels and sun loungers are available for all guests at both the beach and swimming pool. Please feel free to ask our staff for assistance with reserving loungers or obtaining towels.

Yes, we have a designated children’s pool area with shallow water for safe play. Additionally, our beach features a family-friendly zone where kids can enjoy supervised activities.

Our beach and swimming pool are open daily from 8:00 AM to 8:00 PM. Please check with the front desk for any seasonal changes or special events that may affect these hours.

Check-in time is typically between 2:00 PM and 4:00 PM, while check-out time is usually between 11:00 AM and 12:00 PM. However, these times may vary depending on the hotel, so it’s best to check with the specific hotel you are staying at for their exact check-in and check-out times.

Yes, Smiles Beach Hotel provides basic toiletries such as soap, shampoo, and conditioner, as well as towels for use during your stay. Some additional amenities like shower caps and lotion may also be available upon request

Smiles Beach Hotel offers complimentary Wi-Fi in the guest rooms and common areas. However, the quality and speed of the Wi-Fi may vary depending on the hotel’s location and infrastructure

Pet policies at Smiles Beach Hotel are not clearly stated in the provided information. It’s recommended to contact the hotel directly to inquire about their pet policy and any additional fees or requirements before booking your stay with your furry friend.

Smiles Beach Hotel likely accepts major credit cards such as Visa, Mastercard, American Express, and Discover. However, it’s always a good idea to confirm the accepted payment methods with the hotel when making your reservation to avoid any issues during check-in.

Yes, a credit card, debit card, or cash deposit may be required at check-in to cover incidental charges. It’s advisable to have a valid payment method available during your stay.

Yes, you can pay in cash upon arrival at Smiles Beach Hotel. However, it’s recommended to confirm this option in advance when making your reservation to ensure a smooth check-in process.

The hotel accepts credit card payments, but it’s best to confirm directly with Smiles Beach Hotel if PayPal is an accepted payment method, as this may vary.

Smiles Beach Hotel features an on-site restaurant that serves a variety of cuisines, including Zanzibari and seafood dishes made with fresh, local ingredients. Guests can enjoy breakfast, lunch, and dinner with beautiful views of the beach.

Yes, room service is available at Smiles Beach Hotel, allowing guests to enjoy meals and snacks in the comfort of their rooms. Please check the menu provided in your room for available options and hours of service.

Yes, a laundry service is available at Smiles Beach Hotel for an additional charge. Guests can request laundry services through the front desk, and the staff will assist with the arrangements.

The hotel offers a range of activities, including scuba diving, fishing, island excursions, yoga, and beach volleyball. Additionally, guests can relax by the outdoor swimming pool or enjoy the private beach area.

The cancellation and prepayment policies at Smiles Beach Hotel vary according to the type of accommodation booked. Guests are advised to check the specific terms during the booking process to understand any applicable fees or deadlines for cancellations.

Smiles Beach Hotel welcomes guests of all ages. However, children aged 12 years and above will be charged as adults. It’s important to include the ages of children in your booking to ensure accurate pricing.

Smiles Beach Hotel is a dry hotel, meaning that alcohol is not served or permitted on the property. Guests should be aware of this policy when planning their stay.

Guests are required to present a valid photo identification and a credit card upon check-in. This is to verify the reservation and ensure a smooth check-in process.